Frequently Asked Questions
Answers about ordering, delivery, returns and support.
Orders & Payments
How do I know my order went through?
You receive a confirmation email right after checkout. If it has not arrived within a few minutes, check your spam folder before contacting us.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet we can usually update or cancel it. Once it is with the carrier we cannot make changes.
Which payment methods do you accept?
All the methods shown at checkout, including major credit and debit cards and the express wallets on the payment page.
Is checkout secure?
Yes. Payments run through Shopify's encrypted checkout and we never store your full card details.
Do you send an invoice?
Your order confirmation email works as your receipt. If you need a formal invoice, write to us with your order number.
Shipping & Delivery
How long does processing take?
Orders are prepared and packed within 1-3 business days. Weekend and holiday orders are handled the next business day.
How long does delivery take?
Usually 3-5 business days after your order ships. These are estimates, not guarantees.
Where do you ship?
Available destinations are confirmed at checkout once you enter your address.
How much is shipping?
Rates are calculated at checkout based on your address and the option you choose. You see the exact cost before paying.
Will I get a tracking number?
Yes. A tracking link is emailed to you as soon as your order ships.
Returns & Warranty
What is your return policy?
You have 30 days from delivery to request a return on eligible items. Contact us with your order number and we will send you instructions.
What condition must items be in?
Items must be unused and returned with all original parts, accessories and packaging.
Who pays return shipping?
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. In those cases we cover it.
Is there a warranty?
Warranty terms are listed on each product page. Keep your order confirmation, since it is your proof of purchase.
What if my order arrives damaged?
Write to us within a few days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund.
Products & Support
Where do I find product specifications?
Full specifications are listed in the details section of every product page.
Do you have installation or setup instructions?
Every order ships with the instructions for that product. If you lost yours, write to us and we will send a copy.
Can I get help choosing?
Yes. Tell us what you need it for and our team will point you to the right option.
How do I contact support?
Use the contact form or write to us by email. Include your order number so we can look it up straight away.
We're Here to Help.
If you did not find your answer, write to our team and we will get back to you.
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